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Customer issue: Login intermittently fails for SSO users in APAC after password reset.
Observed impact: 6.2% failed login attempts in the last 24h.
Requested outcome: concise root-cause hypotheses and a next-step plan.Recommended: High(Best typed match)
Recommended: Wed, May 13, 2026(Best typed match)
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- Issue summary: SSO users report intermittent login failures after credential reset.
- Queue: Identity Platform
- Priority: High
- Target date: 2026-05-13
- Escalation: Enabled